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Frequently Asked Questions

Shipping & Order Fulfillment

How long does it take for an order to arrive?

How much does shipping cost?

Will I receive a tracking number for my order?

I made a typo when entering my address details at checkout, what can I do?

Do you offer expedited shipping?

I ordered multiple items but only received one. Where is the rest of my order?

Why have I not received any confirmation details?

Where do you ship your items from?

Return Policy & Refunds

What is your Refund Policy?

How do I make a return?

Payments

What type of payments do you accept?

Do I have to make a PayPal account to make a purchase?

Is my personal information safe when shopping at your site?

Am I allowed to combine multiple promo codes?

I forgot to enter my promo code. Is there a way I can still get the discount?

Why did you refund my payment?

Other

Where is your company located?

Do you offer any collaboration opportunities?