As we ship anywhere in the world and from different distribution centers, shipping times are highly variable and are dependent on many factors such as the current demand for a particular product, the distance between our distribution center and your country of residence, the exact postal route the carrier will take and also the customs and import process in your country.

Due to extremely high demand, currently the average shipping times are between 10 and 20 business days, however, according to our statistics 72% of orders are delivered within 3 weeks and 89% within 4 weeks.

Please note that during the holiday season these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. 

Below are the most typical time frames for your region.

USA: 8 - 15 business days average

Canada: 10 - 20 business days average

Europe: 10 - 20 business days average

Australia: 10 - 20 business days average

All Others: 15 - 25 business days average

From time to time, customs agents may delay the delivery of packages at their discretion. 

Shipping costs are between $4.50 and $6.90 depending on the destination and the weight of the items ordered.

Please note that any Customs Fees, Taxes, or additional government fees are the responsibility of the customer and not Owls & Turtles'.

Yes, as soon this is available our standard process is to forward it to you straight away.

However, please be aware that depending on the current demand for a particular product it may take up to 7 business days until we can ship the product and provide you with a tracking number. From there another few days may pass until the shipping carriers update their system. We kindly encourage you to be patient during this time. 

If you have not received any tracking number within a week's time, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. If all else fails and nothing is there, please contact us directly and we will gladly help you.

Once a tracking number is available you can follow the status of your oder here.

Due to our products being located in different distribution centers it can happen that they are shipped separately. Do not worry though as the outstanding items will be delivered soon.

Throughout the process we send you two emails: an Order Confirmation and a Shipping Notice. 

Please check in your junk email folder and also double check if you entered the correct email address.

Furthermore, if you selected these options at checkout we also send you the above information as text messages to your mobile phone and via Facebook Messenger.

Should you not find any such confirmation feel free to reach out to us at info@owlsandturtles.com. We are happy to help you.